Access Health CT complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 C.F.R. § 92.101(a)(2)). Access Health CT does not exclude people or treat them differently because of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 C.F.R. § 92.101(a)(2)).
Access Health CT:
- Provides reasonable modifications and free appropriate auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats such as braille, large print, audio, accessible electronic formats, and other formats
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Access Health CT at 1-855-805-4325 (if you are deaf or hearing impaired, you may use the TTY at 1-855-789-2428 or contact us at 1-855-805-4325 with a relay operator).
If you believe that Access Health CT has failed to provide these services or discriminated in another way on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 C.F.R. § 92.101(a)(2)), you can file a grievance with the Section 1557 Coordinator at:
Access Health CT
280 Trumbull Street, 15th Floor
Hartford, CT 06103
Attention: Section 1557 Coordinator
Phone: 860-757-5355
Fax: 860-757-5330
Email: AHCT.Nondiscriminationgrievance@ct.gov.
You can file a grievance in person or by phone, mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you. Access Health CT’s grievance procedure is available at: https://agency.accesshealthct.com/policies-legislation#three
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html